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Shergroup originated as an enforcement company, as our CEO Claire Sandbrook is an Authorised High Court Enforcement Officer and has played an instrumental role as a lead negotiator with the Ministry of Justice officials as this ancient system of law enforcement was updated. Today in our UK business we collect debt and recover property for clients across the world, as well as provide security services for Schools, Hospitals, VIPs, and everything else in between.
As enforcement agents, we realized a long time ago that the security guard business is not the same as law enforcement. We thought that being in the enforcement industry it will be easy for us to start security guarding services, we were wrong. If anyone attempts to run their security guard business as a quasi-law enforcement agency, your results will be less than optimal. Although both have similarities, they are completely different types of organizations. Despite the fact that both organisations are dedicated to defending people and property, they operate in quite different circumstances.
Let’s address here some of the key differentiating factors between the two security guarding and law enforcement.
The difference in training for security officers and law enforcement officers is night and day. Security officer training is measured in hours (usually 0–40), whereas police officer training is measured in weeks (on average 20–30). As a result of that training, a significantly different culture, mindset, and degree of commitment emerge. Trying to treat security officers like cops will result in low morale and excessive turnover.
Second, the two groups’ financing sources are on opposite extremes of the spectrum. Budgets for law enforcement agencies are largely based on local government grants. Security guard companies, on the other hand, rely on being able to secure contracts in order to stay in business and develop. All security guard firms must be able to go out into the marketplace and request contracts.
Third, each of these organisations has its approach to dealing with its consumers. Police officers and other law enforcement officers are not expected to interact with their clients, who are the citizens under their authority, on a regular basis. Security guard businesses, on the other hand, must encourage their officers to be deeply engaged with their consumers. The security guard company risks losing customers and contracts if their security employees are not friendly and approachable.
A security guard company cannot be considered as a police department. Although some clients feel that having a law enforcement background means you’ll get good security service, the two are unrelated. On our road to developing a successful business, we learnt that lesson and many more, many of which we learned through trial and error. Long hours were spent taking classes, reading articles, and digesting books about how to start and run a profitable business.
Everything I Know about Marketing I Learned from Google by Aaron Goldman – Although this book centres around Google’s marketing tactics, the ideas behind these tactics are valuable to most companies in most industries. Selling For Dummies by Tom Hopkins – There are thousands of books that have been written about the art of selling. Selling For Dummies is my go-to book for understanding the basics.
Guerilla Marketing by Jay Conrad Levinson | Although this book was originally published before the coming of the internet age, there are still some valuable concepts to be learned regarding offline marketing campaigns.
Ultimate Guide to Search Engine Optimization by Jon Rogerund | According to research from Google and CEB, customers report being nearly 60% through the sales process before engaging a sales rep. In the digital age, buyers research companies, products, and services online before contacting them. Understanding search engine optimization and how it affects your website’s place in search engines is critical to your organization.
Introduction to Security by Robert J. Fischer and Gion Green | This book served as one of two primers that I refer to regularly. It has been called the leading introduction to private security for over 30 years because of its balanced and professional approach to the topic.
Outsourcing Security | A Guide For Contracting Services by John Stees | Because I had never purchased security services, I was not familiar with how security buyers assessed and purchased security guard service. This book gives security guard companies the ability to understand how buyers may plan, evaluate, and contract security services. Anatomy of a Business Plan by Linda Pinson | Running your security guard business by the seat of your pants will more often than not leave you pants-less. Understanding how to develop a comprehensive business plan is a mandatory skill in every business. Financial Statements by Thomas R. Ittelson | As a non-financial manager I have read numerous books to help me better understand balance sheets and P&L’s. Financial Statements was easy to read and gave good examples.
The Philosophic Consultant by Peter Koestenbaum | If you’ve been following our blog, you already know that I hold this book in high regard. I have already written a previous article based on the lessons that I learned from this book. It’s a good read. Your security guard business is just that, a business. It just happens to be a business that provides security guard services. If you focus more on the business aspect of your security guard business than on the tools and arrests, you will undoubtedly be much more successful. If you are a current or retired law enforcement officer who runs a security guard company, we would love to hear your opinion about this article. Please feel free to leave your comments below.
If you’re looking for a security guarding service provider. Or if you want to enforce your court orders you should contact Shergroup. We are a professional enforcement company with 25 years of rich heritage. Our enforcement agents are led by our Chief Shergroupie, Claire Sandbrook. Our nationwide panel of enforcement agents will cover all the 105 postcodes for you in England and Wales.
Our security services are robust and will cover all your security needs from your commercial property protection to vacant property protection and from risk assessment of your business to remote security solutions. You name it and we’d do it for you.
Check out both the solutions on our website | https://shergroup.com/
Feel free to contact us for a no-obligation discussion.
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Last updated | 19 July 2023
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