Posted on Google  
 
  
 
 
 James Nash 
 
August 17, 2026
 
 
  
Terrible company do not use! Very poor communication from the outset. Everything done by email, if you do get someone to answer the phone its basically an Indian call centre who cant transfer you to anyone who can hold a decent conversation. Couldn't sort out the writ and kept telling us to apply to the courts to get details changed. They are incredibly unhelpful and arent capable of recovering a simple debt. Asked for a refund 2 weeks ago and they still cannot confirm when I will get my money back. *UPDATE * After months of being told we needed to apply to the courts to change the details, it was confirmed that everything we'd been told previously by numerous people was incorrect. The writ was granted within 3 weeks, enforcement was issued. Since then we've continually had to chase for an update. At present there has been one visit and the report sent back was not thorough. We had to provide additional basic information that the enforcement team could have quite easily investigated. We dont appear to be getting any closer to having this issue resolved.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Franklin O 
 
August 10, 2026
 
 
  
Shergroup did not perform adequately in recovering the outstanding amount owed to me by Reroof and Build Surrey. The £8,000 due to me remains unpaid, and enforcement officers are currently unwilling to take further action. Additionally, Shergroup deducted a fee from the £200 paid by Reroof and Build Surrey, despite the fact that I had already paid them for their enforcement services.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 yanbao76 
 
August 9, 2026
 
 
  
UPDATE — 9 AUGUST 2026 On 6 August 2026, Shergroup provided a further response and a revised fee statement. The amount now claimed from me has been reduced from £2,295.60 to £1,288.80—a reduction of £1,006.80. While I welcome the provision of further information, several material questions remain unanswered. The revised statement still includes an Enforcement Stage 2 fee of £495 and a Stage 1 commission of £314. I have asked Shergroup to identify the events said to have triggered the Stage 2 fee and to provide the calculation and basis of the commission, particularly as full payment was obtained during the enforcement attendance. The statement also does not show how my £170 upfront payment was applied or credited. In addition, the summary section continues to use the original fee of £2,295.60 and states an outstanding total of £7,558.70, even though the revised fee shown later in the same document is £1,288.80. It also records no payment by the debtor, despite the enforcement proceeds having previously been collected and subsequently returned directly by Shergroup. There is also a three-pence discrepancy in the judgment debt figure. More fundamentally, Shergroup has still not supplied the contractual terms, evidence that those terms were provided to and accepted by me, or the specific clause said to make the revised amount my personal liability. Nor has it fully explained the apparent inconsistency between its present position and the written information provided to me before I instructed the company. I have now sent Shergroup a detailed written request seeking clarification and reconciliation of these matters. Liability remains disputed. I will update this review fairly if the requested contractual and accounting evidence is provided or the matter is otherwise resolved. UPDATE – 22 July 2026 I originally left this five-star review because my experience during the initial enforcement stage was genuinely positive. The members of staff with whom I dealt directly were responsive, helpful and professional. Unfortunately, subsequent events have caused me to revise my overall rating. Before I instructed Shergroup, I received written information from a member of its staff on 23 January 2026 stating that the cost of instructing the company was £170, that enforcement fees would be added to the debt and payable by the debtor, and that: “If the recovery is unsuccessful, no further fees are payable since you have already covered the £170.00 upfront fee to instruct us.” I paid the £170 and proceeded on the basis of the written information provided to me. Following subsequent court developments, the enforcement proceeds were returned directly by Shergroup to the defendant. The proceeds had never been remitted to me or held by me. I was subsequently asked to pay £1,913 plus VAT, totalling £2,295.60. On 21 July 2026, I received a further demand stating that this amount was due under a “private contractual arrangement”, with payment required by 4:00pm on 28 July 2026. The demand did not identify the specific contractual clause relied upon, explain when and how that term had been supplied to and accepted by me, or include a full itemised calculation of the £1,913. It also did not explain the apparent difference between the written information provided before I instructed the company and the position now being asserted. I have written to Shergroup disputing liability and requesting the relevant contract, the precise contractual clause, evidence of how the term was communicated and accepted, an itemised calculation, and an explanation for the differing positions. As at the time of posting this update, I have not received a response addressing those matters. I recognise that my latest request was sent only recently, and I will update this review fairly if Shergroup provides the requested evidence and explanation or if the matter is otherwise resolved.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 George Maxted 
 
August 8, 2026
 
 
  
I have been extremely disappointed with the handling of my High Court writ. This matter has now been ongoing for around 9 months and, despite having a judgment against both the company and the individual personally, I am still no closer to recovering the money owed. The enforcement process has been frustrating from the outset. Communication has been poor, I have struggled to speak to anyone willing to take ownership of the case, and I have been given very little meaningful information about what tracing and enforcement work has actually been carried out. I have also raised serious concerns about the enforcement visits. On one occasion, officers attended the industrial estate where the debtor was operating but left after speaking to security at the gate, despite holding a High Court writ. On another occasion, officers attended at 7am, despite the business not opening until 9am. I have now taken the time to write a detailed complaint directly to the company’s owner, asking them to personally review the case and explain what action has been taken, why the enforcement visits were conducted as they were, what tracing was undertaken and what further action is proposed. Despite specifically asking the owner to personally intervene, I have received absolutely no response or acknowledgement whatsoever. After approximately 9 months, I find this completely unacceptable. I understand that enforcement is not always straightforward and that recovering a judgment debt can be difficult, but I expect a professional High Court enforcement company to communicate properly, act with urgency and demonstrate that every reasonable avenue has been explored. Unfortunately, my experience so far has been a lack of urgency, poor communication and, most recently, complete silence from the company’s owner when I specifically asked for their intervention. Very disappointing service, particularly considering the length of time this has been ongoing and the significant amount of money still outstanding.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Miss W Rahman 
 
August 5, 2026
 
 
  
I cannot recommend Shergroup highly enough. I came to them in October 2025 after becoming frustrated with my previous solicitors, who had made little progress. From the very beginning, the team at Shergroup was professional, efficient and proactive. A special thank you to Jackie, who was outstanding throughout the process. She always responded promptly to my emails, returned my calls without delay, and took the time to explain every issue clearly and in detail. Her communication and support made a very stressful situation much easier to manage. Shergroup acted swiftly, successfully applied to the High Court, and ultimately secured the eviction of my tenant after 18 months of financial distress and uncertainty. I only wish I had found Shergroup sooner instead of wasting valuable time with my previous solicitors. Their expertise, professionalism and dedication made all the difference. I would highly recommend Shergroup to anyone needing specialist legal assistance.
  
 
 
 
 
 
 
 
 
 Google rating score: 4.2 of 5, based on 170 reviews