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Security Guards Handling Adverse Situations

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When you choose Shergroup Security as your integrated security provider, you are choosing a company with heritage and integrity.

When you hire a security team to secure your company, you’re putting your faith in their ability to protect your employees, customers, and property. You have security employees in the first place because you are concerned about the possibility of a threat that could endanger individuals and your company’s brand.

Security threats can manifest themselves in a variety of ways and at any time. The first step in keeping you safe is to be prepared by employing security people and reviewing your security needs with a professional security guard company. Security guards are specially trained to deal with the ambiguity that comes with the position. Every company is distinct, and each confronts its own set of security concerns. But there is one thing that all vocations have in common: the significance of learning how to deal with stressful situations properly.

Throughout their careers, security guards will face dangerous, unpredictable, and stressful situations. Their training must involve the development of abilities that enable them to recognise signals of a threat, suspicious actions, and body language that could suggest a security threat.

It’s important to understand how security guards can safeguard you and your business if you’re thinking about hiring them or currently have one.

In this article, we’ll look at some of the ways that experienced, well-trained security guards can handle tense situations and intervene before they turn into disasters.

3 Ways Guards Manage Security Situations

A security guard is frequently confronted with a person who is visibly anxious and unstable. Security guards are educated to recognise warning indications of a potentially dangerous person or behaviour that suggests a person may want to act out, conduct a crime, or harm another person. Some signs that a person is upset to the point of becoming a threat include |

  • Loud yelling
  • Verbal threats
  • The use of profanity
  • Talking about violence
  • Invading the space of other people
  • Body language, including flared nostrils, red face and balled fists

Even with the best training, detecting these behaviours early enough to avoid a scenario is not always achievable.

When dealing with an aggressive person, the most important thing to remember is to be calm and recognise that you are now in a fight. The security officer is trained to de-escalate the situation rather than behave in a way that incites further anxiety, rage, or hostility. Defusing a potentially deadly situation by responding to violence with violence, or by responding to anger with fury, is rare. By listening, discussing, and offering alternatives, well-trained security guards will disengage the person and de-escalate the situation.


Someone on a loud rant isn’t seldom doing so because they don’t feel heard. They want others to know what they’re thinking and feeling, and they want to speak up about a perceived injustice. You must pay attention to what they’re saying rather than rejecting it.

By demonstrating active listening, using your body language, and asking questions, you can show the individual that you care about what they’re saying and that you want to listen so you can help them find a solution. Listening to another person can help them de-escalate their circumstance and relieve some of their stress.

Active listening can also be used to display empathy. By listening to what they have to say and asking intelligent questions, you can put yourself in their shoes. This will aid in your understanding of the subsequent steps and solutions.


Any successful partnership requires effective communication. Security officers and anyone else interacting with an aggressive or agitated individual have formed a relationship with them, even if the irate individual is unknown to you. It is critical to communicate with purpose. So that the individual does not feel threatened, your speech should be clear, calm, and utilise good body language.

As previously said, active listening also entails questioning to ensure that you grasp what the other person is saying. Remember that your ultimate goal is to handle the matter without causing any harm or violence. You may reduce the other person’s stress and allow them to bring their emotions down to a tolerable level by talking in a clear, calm, and confident manner.

Offer Solutions

You can begin to de-escalate the issue by actively listening and talking effectively. The next step is to figure out how to conclude the argument so that the person does not feel threatened, and action may be taken. Rather than requiring the individual to do anything, it is preferable to propose viable solutions that could reduce the risk for both the individual and others. By integrating the individual in the solution-finding process, they will feel more respected and less frightened, and thus more receptive to your proposals.

A security officer’s job requires them to have a wide range of abilities in order to deal with the many security crises they will experience. If you’re hiring security guards to defend your business, it’s important to know what de-escalation techniques they’ll use in the event of a security breach.


Shergroup is one of the leading security services providers in the UK and USA. We offer the most robust security solutions to our clients to cover their security needs. Our range of services is wide and manned guarding is one of our top-selling security solutions.

When you hire Shergroup’s security guards you can rest assured of three things – professionalism, responsibility, and accuracy. Each security guard on our team is trained, certified and possess the right skills to deliver in the most adverse situations.

Shergroup’s commitment to expertise and service excellence in manned guarding means that the best security professionals are hired to defend your property, assets, and interests, resulting in a premium solution.

Click on the link below to learn more about our security guarding services, and then contact our team to discuss your requirements.

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Last updated | 19 July 2023

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