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The Use of Security Guard Management Software

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When you choose Shergroup Security as your integrated security provider, you are choosing a company with heritage and integrity.

Riding on rich a heritage as Sheriffs in the UK, Shergroup has developed a bankable position in the enforcement sector. We provide expert enforcement services to all our clients in the UK as our core business solutions group.  Gradually over the years, we realized that there was a need to grow our business solutions from the heart of the enforcement business.

Our CEO Claire Sandbrook realized that there was an increasing need for security services along with enforcement. Commercial businesses, landlords and a lot of other businesses need security services especially security guards in a post enforcement world. And that’s how we developed our security solutions hub offering robust and professional security services.

Offering security guarding services for a long we tried to bring in the new and advanced features related to the business to make our service robust and efficient. You’d be surprised to know how much paper was generated by security officers on a daily basis. We realized that there were some definite drawbacks to relying on paper reports to communicate valuable information to customers or just managing a security guard company. Based on our research very soon we knew that security guard companies needed a faster and easier way of managing information. That realization led us to implement a security guard management software. A modern and digitalized medium for daily reporting of security guards.

How our security guard management software helps in rectifying the problem areas of security guard reporting |

Challenge #1: Sending Incident Reports To Customer

Manual reporting by security guards used paper reports. When an incident took place, the guards would complete their daily activity incident report and then that report would be collected by our office from the site. Once the report reaches our office for review, we’d do that and then fax them to the client once they had been approved. This was a long process, our security guard software quickens the entire process, eliminates the use of paper and reports every piece of information digitally. So, the client can access the daily incident reports within no time.

Challenge #2: Timesheets

The paper timesheets were inefficient and wasted a lot of time. A lot of time was being devoted to processing the timesheets and payroll. Because we used paper timesheets to collect our officers’ hours, we often had to send supervisory personnel to collect timesheets from the field. Once those paper timesheets were collected, it was usually a 2 – 3-day process collating, verifying, and calculating hours. So for a security guard company that already found itself without enough time to train, recruit, and chase new business we spent 4 – 6 days a month on payroll. That’s one week of productivity per month up in smoke. Our security guard software solved this problem too with ease. No timesheets preparation, no collection and verification, all details updated on the online system makes it much easier for anyone to review and calculate payrolls.

Other Challenges | Losing Daily Activity Reports, Lost Schedules, etc…

Managing a security guard company using paper opens the door for too many headaches. Incident reports and timesheets were not the only challenges we faced. Sometimes the customers denied us paying invoices because the daily activity paper reports were missing. Sometimes the officers do not show up for work because they lost their schedules. Our security guard software eliminated all these issues and made the process more joined up.

Security Guard Management Software

Our company has designed security guard management software that is 1) easy for security officers to use, 2) comprehensive, and 3) affordable, based on my experiences in the security guard sector. However, we believe that ease of use is the most important of those three criteria in ensuring that our customers are successful in better managing their businesses, preserving their present customer base, and gaining new business. Every new feature we introduce is put through its paces to ensure that it is simple to use. Our security guards find this software incredibly easy to use.

In addition to making the software easy to use, we also provide a comprehensive Security Officer Quick Start Guide as well as detailed training videos.


Shergroup has been in the security industry for over 15 years now. We offer protection services to clients from different walks of life. Our varied client base features businesses, corporate giants, retail stores, commercial complexes, public institutions, and property owners. We have a team of experienced security officers who have been certified by SIA license. Our close protection security officers are smart, vigilant, and fully-trained to ensure they can handle high-pressure situations and properly protect anyone of high risk.

Shergroup has invested a lot of time, resources, and money in building our Security Guard Management Software. So, if you hire our security guards, you can rest assured of timely reports, patrol log details and you can even check the officers patrolling in real-time from the comfort of your home. So, if you’re not happy with your current security service provider, get in touch with our business solutions advisors who will address your issue and find you the right solution.

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Last updated | 19 July 2023

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