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What Are the Rules of Process Serving?


Enforcing a court judgment involves a lot of legal formalities and taking care of all the procedures can be a tiresome task for you. Serving all court documents to your judgment debtor all by yourself will cost you not just time but a lot of money.

To lift this task off your desk you can get in touch with Shergroup’s experienced team of process servers. Our process servers are familiar with a variety of legal documents, such as family law, civil disputes, and personal injury claims, to name a few.

When you hire Shergroup’s process serving service all the documents will be collected from your doorstep, served to your debtor and then the service receipt is delivered to your doorstep. If this gives you any kind of reassurance, then you can get in touch with expert process servers at Shergroup.

In this article, we are going to talk about the role of process servers. How and when are they used to deliver legal documents to a person or company as part of an ongoing legal case and setting out some scenarios that make practical sense of the subject, including:

  • What process serving is and who’s involved
  • When and how to use a process server
  • Rules of process serving

What is process serving?

Hand-delivering court documents to a defendant for their attention as part of legal proceedings or as part of a dispute—which could be with a person or an entity like a company—is the act of process serving. The Civil Procedure Rules (CPR) of England and Wales, which control civil litigation in these two nations, regulate the serving of the process. Outside of this jurisdiction, different regulations apply to process serving.

As the name suggests, the goal of process serving is to inform the receiver of legal action being taken against them, as required by the court as part of its “due process” procedures. Documents that are severed may include statutory claims, notices of bankruptcy proceedings, and civil divorce processes, depending on the situation. As part of a “pre-action procedure,” which mandates that a claimant warn a defendant (or responder) of the action being taken against them, the papers may also originate from a court in other circumstances.

The information will be sent to you by a process serving business when the documents have been delivered. Additionally, they will provide you with a Certificate of Service or Statement of Service detailing the papers we served, who we served them on, and when, when, and how we did so.

Process serving highlights the value of documents provided by agents. Receivers frequently take the issue seriously after receiving official proof.

Who are process servers?

Process servers are unbiased, impartial, and professional individuals that work for a legal organization.

Process servers must be persistent and creative since recipients of court papers can be evasive and some even take extraordinary steps to hide their identity or set up a web of deception. In these circumstances, process servers must take on a more detective-like role.

Process servers also face a variety of other difficulties. Although there isn’t much abuse or violence directed against process servers, because they are trained professionals, they may remain calm under pressure. Furthermore, our agents make sure that they can identify themselves as the beneficiaries because door-to-door scammers are becoming more prevalent.

Our process servers at Shergroup are certified and covered by insurance. We can look into and locate the target recipient and are also professional and persistent in our efforts. We provide this service to businesses, non-profit organisations, and private citizens so they can notify the targets of legal action.

When and how to use a process server?

In most court disputes or more sophisticated litigation, one party is required to tell the other of the nature of the action being taken against them, which may be in business or personal affairs. This could result in “Service of Process” and the engagement of a process server.

The following are some of the most typical justifications for needing service of process in England, Wales, and Northern Ireland:

  • Within England and Wales, ‘process’ can be served via the following methods |
  • Personal service | whereby a process server hand delivers the claim form to the defendant at their place of residence (or potentially other locations).
  • First-class post.
  • Delivering the documents to a specific place, such as a solicitor’s office or a company’s registered address.

Other mechanisms are possible, such as fax or email, but only if this has been explicitly agreed with the defendant before this.

This shows that a process server isn’t always necessary, especially when the court may send notices to other parties in some situations. For instance, the court may mail a “Notice of Issue” to the debtor in the case of debt claims.

So, now we are aware that a process server isn’t always necessary. The court may occasionally directly notify certain additional parties in certain situations.

The fundamental benefit of a process server is to make sure that important documents are served and that a record of service is obtained, which can then be used as proof if needed. The courts may demand it and punish you if you can’t show that you followed the necessary pre-action protocol in your circumstance. If you or your business is in charge of making sure the defendant “officially” receives legal documents, it is typically advisable to hire a professional process server. Of course, the mere fact that a process server is present conveys a strong message to the other side.

Rules that a Process Server Must Follow |

Did you know that a process server is required by their job description to closely adhere to a set of rules? Some of these guidelines can appear strange, but if they are not strictly adhered to, the entire lawsuit may be rejected. As a process server in the UK, it is our responsibility to continue educating our team about the most recent laws and procedural guidelines. Here are a few unexpected guidelines that our process servers must adhere to in order to maintain the status quo in the court case.

Reveal Their Identity |

It’s against the law to approach someone with court papers while concealing or lying about who you are. They must be truthful about their identities and their work as process servers. In order for the customers to understand what is happening and that they are being served, the purpose of the delivery of court documents must be made clear.

Do Not Touch Mailboxes |

Process servers are not allowed to place papers they deliver to a vacant house in the mailbox. Kids are forbidden from even touching the mailbox or looking through any of the items inside to see if anyone has been at home that day. Process servers are permitted to send paperwork through the mail using a licenced mailing service, but they are not allowed to deposit paperwork physically or open any mailboxes.

Do Not Trespass |

Process servers are not allowed entry to private property if they are delivering court documents there unless the owner permits them. They must abide by any “No Trespassing” signs they come across on that property to avoid getting in trouble with the law. They are not above the law just because they are carrying out their legal obligations.

Do Not Pretend to Be Law Enforcement |

Many people believe that process servers are law enforcement officials since they play such an important role in the legal system. This is a false impression. Process servers are not allowed to pose as any law enforcement personnel. Process servers are not governed by any laws. Even part-time process servers are prohibited from using their full-time employer’s credentials when performing their job-related responsibilities as a process server.


As a process serving service provider in the UK, we take full responsibility for our job. We have extensive experience in process serving and our process servers represent clients in all 105 postcodes in England and Wales. By following these specific rules, we ensure that court cases aren’t tampered with in any way, and this allows court proceedings to run smoothly.

If you are looking for a reliable and trustworthy process server, contact us today to hear about our services.

If you want to take a look at our process serving solution, click here |

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Last updated | 19 July 2023

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