Call Us TODAY on 020 3588 4240

The Ins and Outs of Process Serving!

Serving court documents to your debtors can be a mammoth task. When you’re already dealing with late payments, tenancy breaches, etc another task of serving papers can add to your existing troubles.

Serving legal documents to persons and businesses isn’t always as straightforward as it appears, since people may be deliberately elusive, causing you to invest a significant amount of time and money in locating them. As a result, it is prudent to hire professional process servers or agents who are familiar with a wide range of legal documents, including family law, civil disputes, and personal injury claims, to mention a few.

In this article, we intend to shed some light on the role of process servers. How and when are they used to deliver sensitive documents to a person or company as part of an ongoing legal case and setting out some scenarios that make practical sense of the subject, including:

  • What process serving is and who’s involved
  • When and how to use a process server
  • What to do if you are served
  • What to look for when choosing a process server
  • What makes Shergroup a good choice

What is process serving?

The act of process serving is the hand-delivery of court documents to a defendant for their attention either as part of court proceedings or as part of a dispute, which could be with an individual or an entity like a company. The service of process is governed by the Civil Procedure Rules (CPR) in England and Wales, which govern civil litigation in these two countries. Outside of this jurisdiction, the service of the process is governed by different rules.

The purpose of process serving, as the name implies, is to notify the recipient of legal action taken against them, as mandated by the court as part of its ‘due process. Depending on the circumstances, the documents that are severed can include civil divorce proceedings, notices of bankruptcy proceedings, and statutory claims. In other situations, the paperwork may come from a court or be part of a ‘pre-action procedure,’ which requires a claimant to notify a defendant (or responder) of the action being taken against them.

A process serving company will provide you with all the details once the documents have been served. They will also give you a Certificate of Service or a Statement of Service advising which documents we have served, to whom we have served them, and when, where, and how we have served them.

The relevance of documents supplied by agents is emphasized by process serving. Receiving official documentation is often enough to cause receivers to take the problem seriously.

Who are process servers?

Process servers in London, UK are professional agents working for a legal firm who are neutral and impartial.

People who are supposed to receive legal letters can be evasive, and some even go to incredible measures to conceal their identity or establish a web of deception, so process servers must be patient and inventive. Process servers must assume a more detective-like function in these situations.

Process servers have a fair share of other challenges too. Abuse and violence against process servers are not prevalent, but because they are professionals, they can maintain their composure even intense situations. Furthermore, since door-to-door scammers become increasingly popular, our agents ensure that they can easily identify themselves to the recipients.

At Shergroup, our process servers are trained and insured. We are also professional and persistent, with an ability to investigate and track down the intended recipient. We offer this service to financial institutions, corporations, and private individuals to give notices to parties they are taking an action against.

When and how to use a process server?

There are a variety of circumstances that could lead to ‘Service of Process‘ and the hiring of a process server, as most court cases or more complex litigation require one party to notify the other of the nature of the action being taken against them – this could be in commercial or personal matters.

Some of the most common reasons to require Service of Process within England, Wales and Northern Ireland are as follows:

Within England and Wales, ‘process’ can be served via the following methods |

  • Personal service | whereby a process server hand delivers the claim form to the defendant at their place of residence (or potentially other locations).
  • First-class post.
  • Delivering the documents to a specific place, such as a solicitor’s office or a company’s registered address.
  • Other mechanisms are possible, such as fax or email, but only if this has been explicitly agreed with the defendant before this.

It’s clear from this that a process server isn’t required in all cases, especially as in some cases the courts will send out certain notifications to the other parties involved, such as in the case of debt claims where the court will mail a “Notice of Issue” to the debtor.

So, now we know that a process server isn’t required in all cases. In some cases, the court will send out certain notifications to the other parties involved directly.

A process server’s main utility is in ensuring that critical documents are served and that a record of service is received, which can be used as proof later if necessary. If you can’t establish that you followed the required pre-action protocol for your situation, the courts may demand it and punish you. It’s usually best to hire a professional process server if you or your company is responsible for ensuring the defendant ‘officially’ receives legal paperwork. A process server’s presence, of course, sends a powerful message to the other party involved.

Where should documents be served?

It is important to ensure that key court documents are delivered to the correct address. Even if the defendant tries to avoid being served, the court will look for the claimant to show that they took reasonable attempts to serve the documents. As a result, knowing the primary locations of the intended receivers is critical in the first instance. As a starting point, consider the following:

Individuals |

Their usual or last known address. If they cannot be located at this address and reasonable attempts have been made to do so, the server may try to find them at their place of work and attempt service there instead.

Individuals being sued in the name of a business or partnership |

Their usual or last known address or that of the principal or last known place of business.

A company registered or incorporated in England & Wales |

The registered address, principal office, or any of the company’s place of business that is connected with the case or conducts its operations.

An LLP |

The principal office or any place of business within England and Wales where it conducts its business and has a connection to the case.

Why shouldn’t I serve them myself?

To guarantee that the documents listed above are served on time and accurately, it is always suggested that they be served by a professional process server. Process servers are unaffected by the proceedings in any way. As a result, a Process server’s proof of service will be given more weight than a statement made by a party involved.

Serving a court order or legal papers in the UK can be a difficult task. Court orders can be served in a variety of ways. Some orders or papers can be letterboxed at the address, while others require only personal service. Some papers can be letterboxed at the address, but only if a specific procedure has been followed.

If the service is not provided in line with the law, it may impede the progress of your case or result in its dismissal. It is recommended that you engage the services of an experienced process server like Shergroup to ensure that the papers are served on time and accurately.


Shergroup has extensive experience in process serving services in London, UK. We’ve represented clients in all 105 postcodes in England and Wales. Our agents are well-versed in local legislation pertaining to the successful service of court documents in the jurisdictions they serve.

In addition, because of the breadth of our business activities, Shergroup is a highly skilled people tracing service, specialising in asset tracing, financial fraud investigations, and surveillance services. We have a lot of experience discovering folks who don’t want to be found.

It’s one thing to successfully serve process on someone and even obtain a court judgment against them; however, you’ll eventually need to collect on the claim, which is why Shergroup should be your preferred local or international process server because we can handle the entire process from claim to a collection.

Call the skilled team at Shergroup to explore the best strategy for you if you are ready to bring a claim against someone, whether an individual or a firm, for commercial or personal reasons.

Call us today to kick-start how we can help to serve legal notices on behalf of you.

You can reach us |
By Phone | 0845 890 9200
Website | and you can chat to us from here
Email | [email protected]
Facebook | Check out Shergroup on this channel and message us
Twitter | Check out ShergroupChat on this channel and message us
LINKEDIN | Check out Shergroup’s LINKEDIN feed – and please FOLLOW us!
Instagram | Check out ShergroupChatter and follow

You Might Also Like


The following disclaimer applies to Shergroup Limited and its platform, Please read this notice carefully before accessing or using any information provided on our platform.

  1. No Legal Advice | The information presented on, including but not limited to articles, blog posts, FAQs, and other resources, is provided for general informational purposes only. It is not intended to be, and should not be considered, legal advice. The information provided does not create a solicitor/client relationship between Shergroup Limited and the user.
  2. Not a Substitute for Legal Advice | The information on should not be relied upon as a substitute for obtaining legal advice from a qualified professional. The application of laws and regulations can vary based on specific circumstances, and legal advice tailored to your particular situation is crucial. Therefore, we may refer you to a member of our partner firm -Shergroup Legal – on legal matters or encourage you to take your own legal advice from your preferred advisor.
  3. No Guarantee of Accuracy | While we strive to provide accurate and up-to-date information, Shergroup Limited does not guarantee the accuracy, completeness, or reliability of any information on The legal landscape is constantly evolving, and laws may vary across jurisdictions. Therefore, any reliance you place on the information provided is at your own risk.
  4. No Liability | Shergroup Limited, including its officers, employees, agents, and affiliates, shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of or any information contained therein. This includes, but is not limited to, any errors or omissions in the content, or any actions taken or not taken based on the information provided.
  5. Third-Party Links | may contain links to third-party websites or resources. These links are provided solely for convenience and do not imply endorsement or responsibility for the content, accuracy, or legality of such websites or resources. Shergroup Limited shall not be liable for any damages or losses incurred as a result of accessing or using any third-party websites or resources.
  6. Changes to Disclaimer | Shergroup Limited reserves the right to modify or amend this disclaimer notice at any time without prior notice. Any changes will be effective immediately upon posting on It is your responsibility to review this notice periodically for updates.

By accessing or using, you acknowledge that you have read, understood, and agreed to this disclaimer notice. If you do not agree with any part of this notice, you should refrain from accessing or using

Last updated | 19 July 2023

Should you have any questions or concerns regarding this disclaimer notice, please contact us at [email protected]