Because someone you owe money to, known as ‘the creditor’, has asked the High Court Enforcement Officer to collect that money from you on their behalf. The High Court Enforcement Officer from Shergroup is responsible for collecting money on orders for payment made by, or registered in, the High Court. The process of the creditor asking Shergroup for help is called “enforcing the court’s order”. Shergroup High Court Enforcement Agents actually collect the money, acting on the instructions of the court.
Shergroup High Court Enforcement Agents belong to our national panel of enforcement agents who have agreed to act in accordance with the National Standards for Enforcement Agents issued by the Ministry of Justice. These are a set of best practice guidelines to be followed when enforcement is being carried out. They set out, among other things, how the enforcement agent (being the Shergroup High Court Enforcement Officer in this case) is expected to behave. They also include requirements that Shergroup High Court Enforcement Agents:
- Produce relevant identification on request (as we do in our stated code of conduct);
- Act within the law;
- Respect confidentiality;
- Do not exaggerate the powers they have;
- Are professional, calm, dignified and appropriately dressed;
- Are firm but fair; and
- Do not discriminate.
Shergroup High Court Enforcement Agents will never offer violence or aggression when carrying out their duties; neither will they expect to be subjected to violence or aggression. Any assault on a Shergroup High Court Enforcement Agent may lead to a criminal penalty such as a fine or imprisonment.