We encourage you to think carefully before you complain. Remember that the High Court Enforcement Officer and any member of her team is acting on the instructions of the court and the creditor. If, for example, you think you do not owe the money being claimed or are upset because your offer of payment by instalment has been turned down, this is not the High Court Enforcement Officer’s fault or the fault of Shergroup. These are matters which you have to sort out with the creditor, either by direct contact or through applications to the appropriate court.
If you still wish to continue with your complaint, there are various ways in which you can make that complaint to Shergroup.
You can complete the online complaints form, or you can send a letter to the Complaints Officer for Shergroup at
1st Floor Holborn Gate | 330 High Holborn | London WC1V 7QT
or you can email your complaint to the Complaints Team at [email protected].
We can say that we take all complaints extremely seriously, and all such matters will be investigated through our complaints procedure.