You can ask for a review by sending a further email to [email protected].
Your request for a review will be acknowledged on the day it is received or on the next working day, as appropriate. When your request is received, your complaint, the High Court Enforcement Agent’s report and the Shergroup Complaints Team’s decision will be passed to the Authorised High Court Enforcement Officer for consideration. You will be sent a letter setting out the decision within 7 days of receipt of your request for a review.
If the Authorised High Court Enforcement Officer decides that your complaint is justified, you will also be told what remedial action will be taken. Our complaints team will also keep in touch with you during the entire complaints process.