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Claire’s guest for today is her long-time colleague Sue Loustalan who, in over two decades at Shergroup has used her experience in our debt recovery, legal and enforcement divisions to manage our Customer Service and Complaints process. In her 24 years of service, Sue has managed to accomplish a vast array of tasks – from helping individual and corporate clients manage their judgments to securing property repossessions. Recently she was assigned the task of managing the content for the hit TV show, “Call The Bailiffs”. Sue worked with Claire Sandbrook, as Shergroup’s High Court Enforcement Officer and the team from Middlechild Productions to pull together the chronology of the Writ of Control at the centre of each TV story. So, if you would like to know more about our complaints process and how we deliver that part of our service in the challenging world of enforcement, then tune into this engaging interview. Claire dives in to Sue’s role as Shergroup’s Complaints Officer; and shines a light on the intricate process of resolving a complaint. Shergroup’s aim is to achieve a fair and balanced outcome on each matter which hits our desks and Sue takes on the most upset people and manages to calm them down! Find out why body cam footage proves invaluable when it comes to settling complaints effectively and discover how having an experienced Complaint Officer with an attitude of delivering the same tone of voice to everyone she encounters is such a positive for our company!
