Shergroup India which is based in Delhi, opened in November 2007 and has collected more than £13 million since its inception. Each member of the 41 strong team is a highly-qualified graduate and supports Shergroup’s enforcement officers in the field by offering a number of support services such as high end administration and highly specialised voice operations for the recovery of post judgment debt. In addition Shergroup has taken advantage of India’s technology prowess and has its own team of programmers and web teams.

Key to Shergroup’s success has been the development of the Sherpa case management system, an online service which enables clients of Shergroup – the UK’s leading High Court Enforcement Agency – to track the progress of enforcement in real time, providing a wealth of valuable data in the process.

Shergroup officers send digital photos and voice reports from debtors’ doorsteps direct to the India team who then update the information on Sherpa within two hours. Modern data links and technology mean the processes can be carried out quickly, whatever the time difference.

Wajhi Khan, Network Systems Manager, has overseen the integration of the Drishti software and believes like Sherpa it is a major benefit to Shergroup’s clients and has made a significant impact on the number of outbound calls made to debtors.

“The installation was a challenge as it was very important to integrate Drishti’s CRM with our unique Client Management System (Sherpa). We have achieved this with the support of Drishti’s technical team quicker than we expected.

“We wanted to keep our existing telephone infrastructure while adding Drishti Predictive dialling and we have achieved this by using soft phones, installing the new system without disturbing our existing system with zero downtime, thanks to its excellent support team.”

Shergroup’s Chief Executive Officer, Claire Sandbrook, adds that the Indian team is a vital part of its operations and as a results-driven team they are playing a major role in the development of the company across the globe. “During my last visit I saw first hand the difference the Ameyo system is making,” she adds. “In any call centre, the number of attempted calls made increases the likelihood of making contact with the debtor. Analysis has shown that the call centre used to make approximately 9000 callouts per month, that has risen to 34,000 using Drishti Dialler.”