Achieves dual quality standards

Achieves dual quality standards

Achieves dual quality standards

Shergroup has opened the doors on its third major commercial division by offering its expertise in offshore processing to its clients in the UK and further afield. The strategy is simple: resell quality offshore outsourcing services to our client communities, in ways they want them delivered.

To set the standard of delivery, Shergroup, through its Shergroup Outsource brand, has achieved both the ISO 9001 standard for Quality Management Systems (QMS) and ISO 27001 for its Information Security Management System (ISMS).

Claire Sandbrook, Chief Executive of Shergroup, has built up the company’s outsourcing business – established in India in 2007 – to the point where it is seen as a new entrant in the fast-moving field of outsourced legal and business services.

The expansion into offering support services to professional practices, including legal and accountancy firms, comes after Shergroup (formerly known as Burchell and Ruston and dating its formation back to Joseph Burchell in 1780) invested ten years in diversifying its services for the benefit of its clients, who were predominantly buyers of enforcement services.

Today, through its Indian subsidiary, Shergroup India, which trades as Shergroup Outsource, handles the needs of both internal and external business clients.

Says Mrs. Sandbrook: “We realised pretty early on that we had well proven systems, plus an experienced and focused team with the knowledge and skills to be able to provide similar services for our clients.”

In recent years, Mrs. Sandbrook, who is also Chair of the UK’s High Court Enforcement Officers’ Association and Treasurer of the Institute of Credit Management, has driven forward Shergroup’s reputation as a leading brand for outsourced services to the credit industry.

Earlier this summer, Mrs. Sandbrook marked another important milestone in Shergroup’s strengthening exposure to the North American when she addressed attendees and exhibitors at an “Outsourcing Collection Activity to Foreign Countries – Benefits and Pitfalls” conference at the National Association of Retail Collection Attorneys (NARCA) 2009 Spring Conference in Boston.

Shergroup’s India operation is notable for a results-driven workforce of 40+ specialist, graduate team members who provide a range of outsourced services including voice operations and administration services.

Mrs. Sandbrook says: “We are pleased to be able to offer Shergroup’s outsourced services to UK law firms and clients we have worked with for many years. Their trust in our delivery is what makes Shergroup Outsource a possibility. Today, law firms are taking advantage of our ability to resource them with debt recovery teams, administrative support, website design, and programming expertise. We are even being asked to provide a solution for scanning and archiving a law firm’s paper mountain by shipping files to our offices in India for processing. We are open to more ways to support our clients by using the expertise and cost savings that India has to offer.”

For more information, see Shergroup’s range of outsourcing services at Welcome to Shergroup Outsource.