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Customer Experience Professionals

Customer Experience Professionals

by Shergroup
Fee Structure:
Price on Application
Customer Experience Professionals

Shergroup’s Virtual Talent Solutions help you scale your customer operations with fluent, culturally aware, and experienced professionals:

  • Customer Service Representatives
  • Technical Support Specialists
  • Sales Support Staff
  • Customer Success Managers
  • Quality Assurance Analysts
  • Client Relationship Coordinators

Customer-Focused Talent That Elevates Your Brand

At Shergroup, we know that customer satisfaction is a key business differentiator. Our virtual professionals bring native-level English fluency, cultural awareness, and customer-centric skills to enhance your service delivery.

Why choose Shergroup’s Virtual Talent Solutions?

  • Customer-Focused Experts – Skilled in customer engagement with cultural sensitivity
  • Diverse Role Coverage – Across support, sales, and success functions
  • Fixed Monthly Pricing – Predictable costs based on role level
  • Tailored Recruitment Approach – Candidates matched to your brand and service standards
  • End-to-End Recruitment Support – With over a decade of experience

Let Shergroup help you deliver memorable customer experiences through a dedicated and professional virtual team.

Product Details

Service Customer Experience Professionals
Category Virtual Talent Solutions
Price Price on Application

How It Works: Customer Experience Professionals

  • Needs Assessment | We begin with a consultation to understand your customer service goals and gaps.
  • Role Identification | We determine the specific roles needed—support, relationship management, or technical assistance.
  • Talent Matching | We source skilled customer experience professionals from our global network.
  • Rigorous Screening | Every candidate is vetted for communication skills, cultural fit, and industry expertise.
  • Cultural Compatibility | We prioritise alignment with your brand values and tone of voice.
  • Fixed Fee Structure | Our transparent pricing helps you plan budgets confidently.
  • Seamless Integration | We onboard professionals into your systems and workflows with minimal disruption.
  • Ongoing Support | Our team supports the relationship to ensure optimal performance.
  • Performance Monitoring | We review KPIs and engagement quality to drive continuous improvement.
  • Flexible Scaling | Expand or reduce your virtual team with ease as your needs evolve.

Frequently Asked Questions (FAQs)

What types of customer experience roles do you offer?
We provide customer service reps, tech support, sales support, customer success managers, QA analysts, and client coordinators.
Do your professionals speak native-level English?
Yes. All candidates are fluent in native-level English and trained in cultural awareness for effective communication.
How is pricing structured?
We charge a fixed monthly fee based on role level, allowing you to budget predictably without surprises.
Can I hire part-time customer support staff?
Yes, we offer both full-time and part-time options depending on your operational needs.
How quickly can I onboard someone?
You can typically onboard within 2-4 weeks after your consultation, depending on your specific needs.
Will they work in our time zone?
We match professionals based on your preferred working hours and time zone availability.
How do you ensure performance quality?
We implement regular performance reviews and feedback loops to ensure consistent service delivery.
Can they use our support platforms?
Yes, our professionals are trained in tools such as Zendesk, Intercom, Freshdesk, Salesforce, and more.

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Last updated | 19 July 2023

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