Terms of Business — Residential Repossession of Property Service 

1. The Service. Shergroup Limited (“Shergroup”, “we”, “us”) will manage and carry out the enforcement of a valid possession order in respect of the residential property identified by you (the “Client”, “you”), using our High Court Enforcement solution acting under a Writ of Possession. The service includes preparation and lodging of enforcement documents, scheduling of the eviction, attendance by two enforcement agents, securing of the property on possession, and provision of an enforcement report with photographic evidence. 

2. Fee. The fee for the service is £1,199.00 plus VAT per transaction (one instruction in respect of one property). The fee is payable on instruction. Court fees and any disbursements are payable in addition where applicable. 

3. What is and is not included. The fee covers the standard service described above. It does not include: additional enforcement agents or security personnel required by the risk assessment; extended security beyond the eviction day; specialist locksmith work for non-standard locks; removal, storage or disposal of goods left at the property; police standby where requested; or an abortive-visit fee. Where any additional cost is anticipated, we will seek to agree it with you in advance. 

4. Your warranties. You warrant that you are entitled to possession of the property; that you hold a valid possession order and (where required) permission to enforce in the High Court; that you are authorised to instruct us; and that all information you provide to us, including the Health & Safety Questionnaire, is true, accurate and complete to the best of your knowledge and belief. 

5. Health and safety. You must complete the Health & Safety Questionnaire before we attend. We rely on the information you provide to assess risk and to resource the eviction appropriately, including the number of enforcement agents and any additional security. You must disclose all risks of which you are aware. If our agents encounter a material risk that was not disclosed, or a situation that in their reasonable judgement cannot be carried out safely, they may postpone or abort the eviction, and an abortive-visit fee may apply. 

6. Number of enforcement agents. Two enforcement agents attend as standard. Where the risk assessment indicates a need for additional agents or security personnel, these will be arranged and charged in addition to the fixed fee. The safety of our personnel, the occupants and the public takes priority over the timing of any eviction. 

7. Abortive, postponed and cancelled visits. An abortive-visit fee may apply where an eviction cannot proceed for reasons outside our control, including (without limitation): undisclosed or materially understated risks; the occupants’ conduct making it unsafe to proceed; the property being inaccessible; the order being invalid, suspended or stayed; or your cancellation at short notice. We will advise you of the applicable fee at the time. 

8. Occupants’ belongings. Responsibility for goods left at the property rests with you as the person entitled to possession, in accordance with the law on uncollected goods. We can advise on, and where instructed arrange, inventory, storage or disposal of such goods at additional cost. 

9. Compliance. We carry out the service in accordance with the relevant legislation and the rules and standards applicable to High Court Enforcement Officers. We act peaceably and lawfully at all times. 

10. Liability and indemnity. We are not liable for any loss arising from inaccurate, incomplete or misleading information provided by you, or from your failure to disclose a known risk. You agree to indemnify us against any claim, loss or expense arising from such inaccuracy, incompleteness or non-disclosure. Nothing in these terms limits liability that cannot be limited by law. 

11. Cancellation and refunds. If you cancel before any enforcement work has commenced, we will refund the fee less any costs or disbursements already incurred. Once enforcement work has commenced, the fee is non-refundable save to the extent required by law. 

12. Data protection. We process personal data, including information about the occupants, only as necessary to provide the service and in accordance with our Privacy Policy and applicable data protection law. 

13. Acceptance. By ticking the acceptance statement at checkout and completing your purchase, you confirm that you have read, understood and agree to these Terms of Business.