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Why is Engagement Marketing Important?

Engagement has been a constant keyword in the world of marketing for some time. The term refers to how consumers interact directly with the brand through different actions, such as clicks, likes, comments, and shares in the digital marketing context.

Traditional interruptive marketing is no longer a viable option. Companies are moving away from one-sided conversations with their customers. They now place a high value on audience participation.

As a result, engagement marketing is one of the most effective marketing strategies for organisations looking to increase sales. Customer interaction marketing methods are ideal for generating leads and sales, as well as for creating customer connections.

This is important not only for expanding the company’s reach and importance on the Internet, but also for making it easier to form profitable relationships. The higher the lead conversion rate, the more engaging your brand experiences are. As a result, it’s important to rely on techniques that encourage this type of audience activity – which is where Engagement Marketing comes in.

What is engagement marketing?

Customers are engaged and invited to participate with the brand through engagement marketing, which includes strategic content. Customers are viewed as interactive collaborators rather than passive recipients of a slew of generic marketing messages. To establish and maintain meaningful interactions, customer engagement uses high-quality, customised content in a two-way discussion between your business and your audience.

You may send out thought-provoking tweets that elicit responses, ask your followers to share photos of their funniest moments, make mini-videos, conduct surveys, and much more. The objective is to get your audience to interact with you and your brand.

What benefits does it provide?

We established in the previous paragraph that implementing a successful Engagement Marketing approach leads to greater sales.

However, this is the long-term goal you should strive towards, and in order to achieve it, you must weigh the most immediate benefits. Consider your entire digital approach, for example. It’s critical to have an appealing website and a high level of authority, whether you’re trying to create leads or close sales. And participation is crucial in this process. You must ensure that users are interested in the experience if you use a strong SEO approach to lure them to your portal. A poor website with no interaction incentives will drive users away and increase the bounce rate.

If, on the other hand, your strategy encourages visitor engagement, the visitor will likely spend longer time on the site, viewing multiple pages and learning more about your business. This might be the first step in the user reading your material, becoming a lead, entering the nurturing process, and eventually converting.

However, online interaction isn’t simply about your website, let alone closing transactions. Take a look at the additional benefits listed below!

1. Increases brand authority

If your firm uses a Content Marketing approach, you’re familiar with the difficulty of getting your blog to rank among the first SERP results.

To achieve this, it is necessary to employ SEO strategies in order to suit Google’s algorithm, which determines rankings based on a variety of factors.

The domain’s authority is one of them, and it is decided by a number of variables such as external connections, accesses, and traffic volume. As a result, focusing on lead engagement creates a process that raises your domain’s authority and thus your ranking. To make this work, you’ll need to encourage participation across all media. Linking your site to social media, for example, can help you build authority.

2. Generates knowledge about the persona

Are you familiar with the term “buyer persona”? It’s a semi-fictitious profile that serves as a foundation for developing communication and marketing strategies for your ideal customer. As a result, it is vital to have a thorough understanding of your target audience’s qualities.

When a visitor interacts with your material, they initiate a two-way conversation. After all, by doing so, individuals gain vital insight into their conduct.

So, consider your social media presence. The quantity of likes and shares in each of your posts reveals your followers’ preferences. If your videos perform better than your photographs, for example, it means that people favour this type of material.

It’s also feasible to retrieve more detailed data. Many tactics include the use of interactive material, such as quizzes and polls, which are great for determining the audience’s level of expertise and where they fit in the sales funnel.

3. Enables strategy optimization

The optimization of your strategy is a natural by-product of understanding your buyer persona.

The more information you have about your target audience, the more effective your campaigns across all media will be. Consider an email marketing strategy, for example.

You can track which campaigns got the most clicks by including links in your emails. You can then do A/B tests to see which aspects are the most effective at grabbing people’s attention. Then all you have to do is make tweaks to improve your success rate.

4. Increases, organically, the reach of the brand

Many people still think about Digital Marketing as if it involved a large investment in ads. But strategies like Inbound Marketing prove that this is not the reality. If you get good engagement rates, it will increase your channels’ reach and relevance in a completely organic way.

And this is not just about the positive ranking that can be achieved in search engines; engaged consumers often share positive experiences with others, generating more business opportunities for your company.

How can this strategy be applied in your business?

Now that you’ve learned about the benefits of engagement marketing, you’re probably asking how to use it in your company. Your success, as with any strategy, is contingent on a strategic approach as well as a plan for ongoing optimization.

Below, check out some tips that can help in this application process.

1. Customize the experience

Customizing the consumer experience has never been easier, especially now that we have so much technology at our disposal.

Personalized service is essential for building trust with customers and establishing brand credibility. When this happens, engagement follows as a result.

As a result, concentrate on audience segmentation. This allows you to create more effective campaigns and messaging by incorporating aspects that properly meet the needs of your character.

2. Invest in Content Marketing

Investing in content marketing is essential if you want your company to achieve the desired level of engagement.

This is because the plan entails a comprehensive approach to the most relevant digital media, allowing you to provide content that will attract, engage, and convert your target audience.

Content marketing is centred on search engine optimization (SEO) and the creation of high-quality resources for each stage of the sales funnel.

You can develop meaningful dialogues with the audience as a result of this, recognising and resolving their major issues.

Work with CTA buttons, or call-to-action buttons, to increase engagement. They inspire customers to do specific activities and boost the amount of time they spend on your company’s platforms.

If the plan improves audience engagement in the medium term, it strengthens your brand’s position as a market authority in the long run.

3. Consider Interactive Marketing

The utilisation of interaction as a fundamental component of content creation is the emphasis of Interaction Marketing. Because it encourages and motivates user participation, interactive content has substantially higher engagement rates than static information.

As a result, to choose how to integrate this interaction, try to grasp your audience’s characteristics. You can utilise a variety of formats, and in many circumstances, you can even turn your static assets into interactive ones.

Ebooks are a good example of this. Do you have a comprehensive guide that elicits a good response from your audience? You may make it into an interactive page using a specialist tool like Ion Interactive, making it easier for readers to browse and engage.

4. Pay attention to feedback and measure results

Throughout the process, it is essential to be guided by relevant analyses and insights. Remember that the strategy is only successful if it can effectively satisfy consumers. Therefore, pay attention to what they have to say.

A good idea is to generate engagement in a way that stimulates feedback from the audience. You can do this through social media messages, opinion polls, and a variety of other resources.

For example, Instagram’s Stories offer a question box, which you can use to listen to what the followers have to say.

It is important to base your analysis on statistics in addition to paying attention to public reaction. Only by gathering and analysing data on the performance of your content and approaches can you establish whether or not your strategy can be improved, as well as how to do so.

What tools can be used in this strategy?

Finally, let’s speak about the tools you may utilise to implement Engagement Marketing successfully! And it’s hard to talk about social media without mentioning it. Instagram, Twitter, Facebook, and YouTube are all useful tools for interacting with your customers. As a result, if you’re not on social media yet, you’re missing out on the internet’s full potential.

Instagram, for example, reports that 90% of its users follow at least one business profile and has over one billion monthly active users. With so much potential, it’s enough to invest in strong engagement techniques, especially because social media platforms themselves supply resources for this. On Twitter, for example, you can create surveys that the public may respond to with a single click. This is a simple and quick way to collect relevant data that you may use as you see fit.

When it comes to engagement, though, Instagram is the clear winner. Apart from sharing, like, and commenting on posts, users can connect with you in a variety of ways, most of which are made possible by Instagram Stories tools. Polls, GIFs, question boxes, hashtags, challenges, countdown clocks, and exams are all great ways to engage the audience and improve their overall pleasure with the experience.

Other channels of communication

Despite the importance of social media, you must take an omnichannel approach, i.e., spread across multiple channels. As a result, your brand will be able to address the needs of a larger audience and will be more accessible to everyone.

WhatsApp, for example, is quickly becoming a critical tool, particularly in the social isolation scenario that is shaping up for the year 2020.

In several nations, such as Brazil, the application is quite common in individuals’ daily life. As a result, it should act as a link between its brand and its customers.

It’s fun to develop a broadcast list as long as your messages contain only the most important information. Sending too many communications to your contacts can have the opposite impact and harm your brand’s image. So, stick to one message and engage with your audience.


Engagement marketing is crucial for your brand’s and service’s sustainability. If you engage audiences, you are putting your brand at risk. If you want it, be conversational and provide space for your audience to offer their own voice. If you provide a consistent and great experience for your clients, you will earn their trust and loyalty.

Engagement marketing has a wide range of advantages. They are much more than just lead generation and sales. Customers will develop long-term relationships with you, extending their customer lifetime value. Do you want to know how to fit an Engagement Marketing strategy into the reality of your company? Contact Shergroup and we will turn your marketing dreams into reality. The marketing experts at Shergroup have a great deal of experience and have sound knowledge of the latest tools and techniques which they’d be happy to implement for your business and get you closer to your goals.

For more information get in touch with our business solutions advisors, they will discuss your requirements and get you in touch with our marketing team.

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Last updated | 19 July 2023

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