Your complaint will be dealt with initially by a member of the Shergroup Complaints Team responsible for handling complaints. A record will be made of your complaint and the Shergroup Complaints Team will ask for a report from the High Court Enforcement Agent concerned. Once this is received, the Shergroup Complaints Team Member responsible for handling complaints will consider your complaint and the High Court Enforcement Agent’s report and decide whether or not your complaint appears to be justified. You will be told of the decision of the Shergroup Complaints Team, by post, within 14 days of receipt of your complaint.
If your complaint is found to be justified, the letter will also tell you what it is proposed should be done about it.