First, ask yourself if your complaint is really about the actions of the Shergroup Enforcement Officer or an Enforcement Agent acting on their behalf, or any other member of Shergroup. In our organisation the duties and responsibilities of visiting people who have a judgment against them are delegated to Shergroup Enforcement Agents, who carry out the work of the Authorised High Court Enforcement Officer, Claire Louise Sandbrook, under a High Court Writ of Control/Possession or Delivery.
Remember, If you are the debtor:
- When a Writ (the court’s order for the High Court Enforcement Officer to act) has been issued by the High Court, it was issued at the request of the creditor. It is the creditor who says you owe money and decides the how it should be paid, not the High Court Enforcement Officer. Once the writ has been issued, the High Court Enforcement Officer through her Agents must try to collect money owed as soon as possible;
- If your complaint is that you do not owe the money, or that the creditor has refused to accept your offer to pay by instalments, then you need to seek independent advice on what to do to protect your position
If you are a creditor:
- please make sure that your complaint concerns something which it is within the High Court Enforcement Officer’s legal powers to do
If you still wish to continue, the following pages on this website will answer some of the questions you may have about the process.
Is there a special form for making a complaint?
All complaints are now channelled through either the form on this website or by emailing us at complaints@shergroup.com.
Please be sure to include the time and date when the incident complained of occurred, where this is appropriate and any other relevant information.
Please:
- make your complaint as soon as possible
- keep a copy of it since you may need it for future reference; and
- make sure it contains all the evidence you have